State Farm® Insurance Agent Frank Loughlin

"Poor communication and service. We purchased insurance through this State Farm for our fixer-upper home in the Catskills in April. Today we received a partial refund check in the mail with no explanation for the cancellation of our policy (or official termination date). I reached out to our agent Perry to understand why, and he stated it's due to the current state of the house and that they don't cover houses in that state. This was surprising since I had a long conversation with Perry when we bought the insurance about the state of the house and how we would be spending the next two years rehabbing a home that had been abandoned for 10 years (We were also specifically directed to this office by another state farm employee because of the type of home we were purchasing). I wanted to know why he didn't mention this would be an issue when we purchased the insurance from him and he just responded "I don't make the rules, I just follow them". Which was not only rude, but made it clear he didn't even understand the insurance he was selling since if this was a rule he obviously didn't understand it enough to follow it when he sold us the insurance. A lot of the other reviews for this State Farm positive seem positive, so perhaps it's just this agent. But I would definitely avoid them if you have other insurance options."

"Awesome place to do business. Very helpful anytime I talk to them or call the best"

"Tawny and staff always have a warm smile and they are great"

"Great service"

"Fank and his team have been helping me for over a decade with my home and auto insurance . Over the past year 3 of my children have finally got to the points were they all have a vehicle (that work) and income and they have been there every step to get each of them and their vehicles on the policy, helping find a plan that is right for their budget and vehicle, and found as many ways to help them save through the various discounts available and help them find more they could save, which in turns help them to save money and time making money to pay their car insurance while going to college and finishing their high school year. If you're looking for an agent you can talk to in person, walk in to than this is the place! You won't need to look any further! They also have a 24 hour phone line, but I always preferred in person so u would usually just go in the next morning if I needed something after hours. Thanks Frank and team, Love The Keck Family"

"Best around. Super helpful and friendly. Always a pleasure to deal with."

"The whole team is GREAT! Thanks Tawny for always having a great attitude and for always being helpful"

"Taylor, Tawny, & Angel are the best, and Frank is the most knowledgeable agent I've met. I would recommend Frank Loughlin State Farm to anyone looking for auto, home, or life insurance."

"Taylor Angel and Tony are amazing !!! Extremely helpful and I've been with them for years!!!! I love my Hyundai Elantra from Matthews Hyundai in Scenectady... Che was Awesome and State farm has been the best insurance for my cars.. if your liking for great gas mileage Hyundai Elantra is the way to go !!"

"Fair traders"

"We have been with this company for 10 years, Angel is hands down the reason we stay! She is so kind, and truly advocates for her clients. Highly recommend, and ask for Angel! ♥️"

"If you want a good insurance company you need State Farm insurance. Thank you Taylor 😊"

"Excellent coverage, excellent customer service"

"Great service, Angel always gets the job done efficiently and is a pleasure to work with. Thank you!"

"Samantha is the best! I trust her with all my insurance needs"

"Angel stayed with me throughout the process and follow-up for automobile accident reports. She answered every question I had and returned calls immediately. I was comforted by her quiet and confident demeanor. The assistance of State Farm at all levels of communication was helpful and professional."

"Always a great experience with everyone in the office. Competent, and efficient."

"i have been with state farm for more than 30 years (auto). i had homeowners insurance with another company and finally decided to bundle policies. the original homeowners insurance company was charging more for just the house coverage than statefarm now charges me for my homeowners and auto combined! this incredible savings, combined with the most instantly responsive staff will keep me with frank loughlin's catskill, n.y. office for life... while all their reps are incredible, i must give a special thank you to Angelique Winn. Her advice and guidance has always been tailored specifically to my best interests. I don't feel like a number, more like a member of a family thank you Angel"

"They have been great to me, always go above and beyond to get me answers to my questions promptly. Thank you for all your help Angelique Winn. You guys are great….."

"I was a long time customer at another insurance provider and I was dreadfully unhappy with the service and the cost. I made the switch to Frank Loughlin’s State Farm in Catskill and they have been absolutely exceptional in their customer service, their willingness to work with you and staff members like Tawny go the extra mile to make sure you get the best deal possible. I recommend them to everyone!"

"Amazing people and Very friendly. Best insurance company I had since I started driving"

"I worked with an agent named Tawny. She was extremely knowledgeable and professional. She worked hard and got me lower rates than what I had! Thank you Tawny!"

"The girls are the best there everyone is the best but Tawny is the main person I deal with any time I have a question or a concern she’s is right there to assist me very helpful and I’m very happy to have them for my insurance."

"I can’t say enough good things about this local office! The staff is always available and ready to assist. It is helpful to have folks nearby that are friendly and knowledgeable. Thank you again for securing both my home owners and car insurance and at such an affordable price. 🌟"

"Great office and staff. I moved out of the area and still use them as my insurance agency because they have the best customer service. I could not recommend them more highly."