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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


February 24, 2023

5  out of  5 rating by Bea
"Samantha is the best! I trust her with all my insurance needs"

Robert Small

February 22, 2023

5  out of  5 rating by Robert Small
"Angel stayed with me throughout the process and follow-up for automobile accident reports. She answered every question I had and returned calls immediately. I was comforted by her quiet and confident demeanor. The assistance of State Farm at all levels of communication was helpful and professional."

Dorothy Castaldo

February 21, 2023

5  out of  5 rating by Dorothy Castaldo
"Always a great experience with everyone in the office. Competent, and efficient."

carl merena

February 21, 2023

5  out of  5 rating by carl merena
"i have been with state farm for more than 30 years (auto). i had homeowners insurance with another company and finally decided to bundle policies. the original homeowners insurance company was charging more for just the house coverage than statefarm now charges me for my homeowners and auto combined! this incredible savings, combined with the most instantly responsive staff will keep me with frank loughlin's catskill, n.y. office for life... while all their reps are incredible, i must give a special thank you to Angelique Winn. Her advice and guidance has always been tailored specifically to my best interests. I don't feel like a number, more like a member of a family thank you Angel"

Paula Matthews

February 21, 2023

5  out of  5 rating by Paula Matthews
"They have been great to me, always go above and beyond to get me answers to my questions promptly. Thank you for all your help Angelique Winn. You guys are great….."

Cody F.

January 4, 2023

5  out of  5 rating by Cody F.
"I was a long time customer at another insurance provider and I was dreadfully unhappy with the service and the cost. I made the switch to Frank Loughlin’s State Farm in Catskill and they have been absolutely exceptional in their customer service, their willingness to work with you and staff members like Tawny go the extra mile to make sure you get the best deal possible. I recommend them to everyone!"

Jesse Kohler

January 2, 2023

5  out of  5 rating by Jesse Kohler
"Amazing people and Very friendly. Best insurance company I had since I started driving"

Joseph Vaccaro

September 23, 2022

5  out of  5 rating by Joseph Vaccaro
"I worked with an agent named Tawny. She was extremely knowledgeable and professional. She worked hard and got me lower rates than what I had! Thank you Tawny!"

Dean Pugh

September 23, 2022

5  out of  5 rating by Dean Pugh
"The girls are the best there everyone is the best but Tawny is the main person I deal with any time I have a question or a concern she’s is right there to assist me very helpful and I’m very happy to have them for my insurance."

Jo Scari

September 20, 2022

5  out of  5 rating by Jo Scari
"I can’t say enough good things about this local office! The staff is always available and ready to assist. It is helpful to have folks nearby that are friendly and knowledgeable. Thank you again for securing both my home owners and car insurance and at such an affordable price. 🌟"

William Dee

September 12, 2022

5  out of  5 rating by William Dee
"Great office and staff. I moved out of the area and still use them as my insurance agency because they have the best customer service. I could not recommend them more highly."

Elizabeth Groff-Boyko

July 7, 2022

5  out of  5 rating by Elizabeth Groff-Boyko
"I have my business insurance through State Farm and my agent is always available to answer any questions I have and draw up documents at a moments notice. I am just a small start up but I'm treated like the most important client every single time. Exceptional customer service, would recommend to anyone."

Billie Hanusik

June 21, 2022

5  out of  5 rating by Billie Hanusik
"Excellent friendly fast rates for your insurance needs..thanks Frank n staff..😎...always answers to any insurance questions."

Colleen Allen

June 3, 2022

5  out of  5 rating by Colleen Allen
"Great customer service! Dean was very friendly and customized my quote to exactly what I needed. I will be recommending friends & family to State Farm. Thanks!"

John Schoonmaker

May 13, 2022

5  out of  5 rating by John Schoonmaker
"Dean is not another salesman, He is your Buddy. One of those people you can not help but like soon as you meet him and there is a 99% chance he will have you laughing and smiling with in minutes. I always trust his opinion of what would work best for me."

bill wolf

March 3, 2022

5  out of  5 rating by bill wolf

Robyn Komaromi

February 25, 2022

5  out of  5 rating by Robyn Komaromi
"This is the best car insurance I've ever had. They work with me they are understanding and all the workers are awesome they understand when someone has a issue I give them 5 stars and will recommend them. Thank you so much state farm for being a amazing insurance company"

Angelique Winn

July 17, 2021

5  out of  5 rating by Angelique Winn
"Best office ever! Everyone is so nice and always happy to help ☺"

Nicole Sallese

March 8, 2021

5  out of  5 rating by Nicole Sallese
"Frank Loughlin State Farm is the embodiment of a local business which goes above and beyond for its clients. Frank and his team are kind, compassionate, helpful, and incredibly personable people, all who believe in what they say and genuinely care about the relationships they build with customers. If Frank and his team can help you, they will--period."

Nancy Zuffrea

March 3, 2021

1  out of  5 rating by Nancy Zuffrea
"Do not trust what frank says. He will tell you don't worry will be fine. When a year later it comes back up as an issue and than claims he didn't read it correctly. Are you serious, worst agent ever. I took my business elsewhere"

Ryan Young

December 5, 2020

5  out of  5 rating by Ryan Young
"My 1# insurance also my only in insurance"

Keith Tannenbaum

October 3, 2020

5  out of  5 rating by Keith Tannenbaum
"Great service"


March 31, 2020

5  out of  5 rating by MP
"Great, friendly people, in and out with a new policy in under ten minutes. Highly recommend!"

Devina Inkell

March 11, 2020

5  out of  5 rating by Devina Inkell
"Excellent service love the happy vibe in the office!!!"

Jennifer Rideout

December 5, 2019

3  out of  5 rating by Jennifer Rideout
"Frank and his staff are very friendly and no me by name. I feel comfortable that he had my insurance needs up to par."